We want you to love what you have purchased from us. However, Belinda Barker understands that sometimes things don’t work out. Our return policy is designed to make the process as smooth and straightforward as possible. Below, you will find all the details about how to return items, our eligibility criteria, and what to expect throughout the process.

Eligibility for Returns

To ensure a successful return, please make sure your item meets the following conditions. Items must be returned within 30 days of delivery and be unworn, unwashed, and in their original condition, including tags, packaging, and any accessories that came with the product. Some items are non-returnable, such as final sale items, gift cards, and underwear or intimate apparel for hygiene reasons. Adhering to these guidelines ensures a smooth and efficient return process.

How to Initiate a Return

To initiate a return, follow these steps: First, contact our customer service team via email at () or through our website’s contact form. Include your order number, the item(s) you wish to return, and the reason for the return. Once your request is approved, you will receive a return authorization (RA) number along with detailed instructions on how to ship the item back. This process ensures your return is handled smoothly and efficiently.

Packaging Your Return

Proper packaging is essential to ensure your return is processed smoothly. Use the original packaging, if possible, as it helps protect the product during transit. Include all components, such as accessories, manuals, or bonus items that came with the purchase, to avoid delays. Clearly label the package with the return authorization number provided by our customer service team. Using a sturdy shipping box and securing the items with padding can prevent damage. Properly sealed packages also help protect the contents from the elements and rough handling during transit. Following these guidelines helps us process your return quickly and efficiently, ensuring a smooth experience for you.

Shipping the Return

Shipping costs for returns are the customer’s responsibility unless the return is due to an error on our part, such as shipping the wrong item or a defective product. While you are free to use any shipping service, we recommend choosing a trackable method to ensure your package reaches us safely. This not only provides peace of mind but also helps efficiently process your return. By following these guidelines, we can ensure a smooth and hassle-free return experience for you.

Return Processing Time

Here’s what to expect after we receive your returned item:

Inspection

Items will be inspected to ensure they meet our return criteria. This process typically takes 3–5 business days.

Approval or Denial

If your return is approved, we will initiate a refund or exchange. If denied, we will contact you with further details.

Refund Timing

Refunds are typically issued to your original payment method within 7–10 business days after the return is processed.

Refund Options

We offer two convenient refund options to suit your preferences. Firstly, you can choose to have the refund issued back to your original payment method, such as the credit card, PayPal, or other payment method used at checkout. This ensures that your funds are returned directly to the source of payment. Alternatively, you can opt for store credit. By choosing this option, you’ll receive a digital gift card for the full refund amount, plus an additional 10% bonus for future purchases.

Exchanges

Our exchange process is simple:

• Contact our customer service team to confirm the availability of the desired item.
• Return the original item following the steps outlined above.
• Once we receive your returned item, we will ship out the replacement item free of charge.

Damaged or Defective Items

We sincerely apologize if you received a damaged or defective item. In such cases, please contact us within 7 days of delivery to report the issue. To expedite the process, provide photos of the damage or defect. Once we receive your report, we will either replace the item or issue a full refund, including return shipping costs. We aim to resolve the matter swiftly to ensure your satisfaction and trust in our services.

Late or Missing Refunds

If you haven’t received your refund yet, first check with your bank, as sometimes refunds take additional processing time before being reflected in your account. Next, contact your payment provider to ensure there are no delays on their end. If it has been more than 14 days since your return was processed and you still haven’t received your refund, please reach out to us so we can investigate further. We are here to help resolve any issues promptly and ensure you receive your refund as soon as possible.

International Returns

For customers outside of (Country), international returns follow the same guidelines but may take longer to process due to shipping times and customs clearance. Customers are responsible for all return shipping costs, duties, and taxes. Please ensure you follow the return process to avoid any delays, and we will do our best to handle your return efficiently.

Refund Exceptions

We reserve the right to refuse refunds under specific conditions. Items returned beyond the 30-day window are not eligible for a refund. Additionally, products that show signs of wear or damage caused by the customer will not be accepted. Items missing essential components, such as tags or original packaging, are also excluded from refunds. Ensuring these conditions are met helps us maintain the quality and integrity of our products for all customers.

Belinda Barker is here to help! If you have any questions about our return policy, don’t hesitate to contact us ().